Our Privacy Policy & Terms of Service
Privacy Policy
Effective date: November 10, 2025
Comfort Pros Air & Heat LLC, also doing business as Comfort Pros Air Heat ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request service, communicate with us, interact with our advertising, or receive our emails and SMS.
1) Information We Collect
- Contact & Identity: name, email, phone number, mailing address, company, job title.
- Service & Transactional: service requests, property address, appointment details, service history, invoices/estimates, payment method (tokenized by our payment processor; we do not store full card numbers).
- Website & Device Data: IP address, cookie identifiers, pages viewed, links clicked, browser/OS, approximate location, referrer/UTM parameters, session behavior.
- Communications: email/SMS engagement (opens, clicks, replies), customer service communications, call recordings where legally permitted.
- **Leads from Partners & Data Providers: where permitted by law, we may receive business contact information (e.g., homeowners, landlords, property managers, or businesses) from reputable permission-based B2B third-party data providers, referrals, and marketing collaborators who represent that they have a legal basis to provide that information. We do not sell or share third-party data we receive; we use it solely for our own HVAC-related outreach and maintain strict compliance with applicable laws.
2) How We Use Information
We use personal information to:
- Provide, schedule, and complete HVAC services.
- Send confirmations, reminders, invoices, receipts, and follow‑up service communications.
- Send marketing emails and SMS with seasonal tips, promotions, and company updates (consistent with applicable law and your preferences).
- Improve our website, advertising, and customer experience; measure campaign performance.
- Prevent fraud; ensure system security; comply with regulations; enforce our Terms of Service.
3) Legal Bases (EEA/UK Visitors When Applicable)
Where applicable, we rely on: contract, legitimate interests (including B2B outreach), consent (where required), and legal compliance.
4) How We Share Information
We share information only as needed and consistent with this Policy:
- Service Providers: scheduling platforms, payment processors, analytics, hosting, email/SMS providers.
- Marketing & Advertising Partners: for list hygiene, suppression, analytics, performance measurement. We do not sell your data.
- Business Transfers: in connection with a merger, acquisition, or asset sale.
- Legal & Safety: to comply with law or protect rights and property.
We never sell or share personal information for third‑party marketing.
5) Cookies & Tracking Technologies
We and our partners use cookies and similar technologies for functionality, analytics, and advertising. Some regions may see a cookie banner where required. You may adjust browser settings to limit cookies.
6) Email & SMS Marketing Choices
- Email (CAN‑SPAM): You can unsubscribe at any time using the link in any email. We maintain suppression lists and honor requests within 10 business days.
- Accuracy & Identification: Email headers, subject lines, and sender details accurately reflect the content and sender.
- SMS (TCPA/CTIA): By opting into SMS, you consent to receive service‑related and promotional texts. Consent is not a condition of purchase. Reply STOP to opt out or HELP for help. Message/data rates may apply.
7) Data Retention
We retain information as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We retain email/SMS opt‑outs on suppression lists to prevent further contact.
8) Security
We implement reasonable administrative, technical, and physical safeguards. No method of transmission or storage is completely secure.
9) Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or object to certain processing, and to opt out of targeted advertising.
To exercise your rights, contact privacy@comfortprosairheat.com.
9A) California Privacy Notice (CCPA/CPRA)
For California residents:
- We collect the categories of information described in Section 1.
- We do not sell personal information.
- We do not share personal information for cross‑context behavioral advertising.
- We disclose information to service providers under contracts restricting their use to our business purposes.
- You may request: access, correction, deletion, or to limit the use of sensitive personal information.
Submit requests at privacy@comfortprosairheat.com.
10) International Transfers
We may store or process information in the United States or other locations. We use appropriate safeguards where required.
11) Changes to This Privacy Policy
We may update this Policy periodically. The effective date reflects the most recent revision.
12) Contact Us
Comfort Pros Air & Heat LLC
6157 Cyril Ave., Orlando, FL 32809
casey@comfortprosairheat.com
(407) 242‑7733
Terms of Service
Effective date: November 10, 2025
These Terms of Service ("Terms") govern your access to and use of the websites, communications, and HVAC‑related services offered by Comfort Pros Air & Heat LLC, also doing business as Comfort Pros Air Heat ("Company"). By booking service, requesting an estimate, or using our website, you agree to these Terms.
1) Services; Quotes; Scheduling
We provide residential and commercial HVAC inspection, maintenance, repair, and installation services. Estimates are based on available information and may change after on‑site diagnosis. Scheduling depends on technician availability and safety conditions.
2) Customer Responsibilities
You agree to provide accurate information, safe property access, required authorizations, and a safe work environment.
3) Pricing; Payment; Invoices
Prices exclude taxes, permits, disposal fees, and other charges unless otherwise stated. Payment terms appear on your invoice. We may charge late fees as permitted by law.
4) Cancellations; Missed Appointments
Notify us as early as possible when rescheduling or cancelling. We may charge a reasonable fee for late cancellations or missed appointments.
5) Warranties; Disclaimers
We guarantee workmanship as stated on your invoice. Manufacturer warranties apply to eligible parts and equipment. Except where expressly stated, services are provided “AS IS” without warranties of any kind.
6) Limitation of Liability
To the fullest extent allowed by law, the Company is not liable for indirect, incidental, special, consequential, or punitive damages, or any amount exceeding what you paid for the specific services at issue.
7) Communications Consent
By providing your contact information, you consent to receive service‑related communications, emails, and SMS. You may opt out as described in our Privacy Policy. Consent to receive marketing is not a condition of purchase.
8) Acceptable Use; Prohibited Conduct
You may not misuse our website or systems, including attempting unauthorized access, scraping, reverse engineering, or interfering with operations.
9) Intellectual Property
All site content, branding, and intellectual property belong to the Company or its licensors. You may not use our trademarks without permission.
10) Third‑Party Links & Tools
We may link to or use third‑party scheduling, payment, or analytics tools. Third‑party sites and tools operate under their own terms and privacy policies.
11) Governing Law; Dispute Resolution
These Terms are governed by Florida law. Disputes will be resolved in courts located in Orange County, Florida. Jury trial is waived where permitted.
12) Changes to Terms
We may update these Terms periodically. The effective date reflects the most recent version.
